Effective Date: July 8, 2025

Thank you for shopping with SILK HAVEN KAIE LLC. We strive to ensure your satisfaction with our products. Please review our return and exchange policy below.

1. Eligibility for Returns and Exchanges

  • Items must be unused, in original packaging, and in the same condition as received.

  • Return or exchange requests must be made within 7 calendar days from the date of delivery.

  • Customized or personalized items are not eligible for return unless defective.

2. Return Process

  • Contact our customer service team within the 7-day window to initiate a return.

  • Provide your order number and reason for the return.

  • After approval, you will receive instructions for returning the item.

3. Refunds

  • Refunds will be processed after we receive and inspect the returned items.

  • Approved refunds will be issued via the original payment method within 7–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

  • Exchanges are subject to product availability.

  • If the requested item is unavailable, a refund will be issued instead.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.

6. Damaged or Defective Products

  • If you receive a damaged or defective item, please contact us within 3 business days with photos of the issue.

  • We will arrange for a replacement or refund at no extra cost.

7. Contact Information

For return or exchange inquiries, please contact us:
Email: [email protected]
Phone: +1 218-301-7166
Address: 122 Billy Moon Rd, Romance, AR 72136, USA