Thank you for shopping with SILK HAVEN KAIE LLC. We are committed to providing reliable and efficient delivery service for all our customers.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification when your order has been shipped.

2. Shipping Locations

We currently ship within the United States. For international orders, please contact us at [email protected] to check availability.

3. Shipping Methods & Estimated Delivery Time

We offer several shipping options during checkout. Estimated delivery times depend on the shipping method selected and your location:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Local Delivery (if applicable): 1–2 business days

Please note that delivery times may be affected by weather, holidays, or unforeseen delays.

4. Shipping Fees

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping may be offered on qualifying orders or promotions.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment online.

6. Delays or Issues

If there are any issues with your shipment such as delays, lost packages, or damage in transit, please contact us immediately at [email protected]. We will assist you in resolving the issue with the carrier.

7. Incorrect Address

Please ensure all shipping details are accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please notify us within 3 business days of delivery or the expected delivery date. We will work with you to file a claim and arrange a replacement or refund.

9. Questions

For any questions related to shipping or your order status, please contact our support team at:
Email: [email protected]
Phone: +1 218-301-7166