Effective Date: July 8, 2025

At SILK HAVEN KAIE LLC, we value professionalism, cooperation, and customer satisfaction. This Team Service Policy outlines our commitment to providing excellent service through effective teamwork and communication.

1. Teamwork and Collaboration

  • All team members are expected to work collaboratively, sharing knowledge and resources to achieve common goals.

  • Respect and support among colleagues are essential to maintain a positive work environment.

2. Customer-Centered Approach

  • Our team prioritizes customers’ needs and feedback to deliver high-quality products and services.

  • Prompt responses to customer inquiries and issues are mandatory.

3. Training and Development

  • Regular training sessions will be conducted to improve product knowledge and customer service skills.

  • Team members are encouraged to seek continuous learning opportunities.

4. Communication

  • Clear and transparent communication within the team and with customers is essential.

  • Any challenges or delays must be promptly reported to supervisors.

5. Quality Assurance

  • Team members must adhere to company standards and procedures to ensure consistent product quality.

  • Regular quality checks and audits will be performed.

6. Confidentiality

  • Confidential company information must be protected and not disclosed to unauthorized parties.

  • Personal data of customers and team members should be handled in compliance with privacy laws.

7. Accountability

  • Each team member is responsible for their tasks and duties.

  • Mistakes should be reported honestly and corrective actions taken promptly.

8. Health and Safety

  • The team must comply with workplace health and safety regulations to ensure a safe working environment.